Asset care and upgrades
Technical support
A defined support channel for commissioned systems—with hours, scope, and escalation written down.
Who this is for
Households · Commercial facilities · Public-sector campuses
Iran (Full calculator support) · Other markets (Discovery / consultation)
Included
- Support window
- Escalation path
What you leave with
- Ticket record
Not included
- On-site arrival in minutes by default
Technical support is how you reach Solarun after handover. We publish the channel, the information we need, and what happens after hours. We do not claim 24/7 coverage unless an approved in-date claim says so.
Who this is for: Households; Commercial facilities; Public-sector campuses. Markets: Iran (Full calculator support); Other markets (Discovery / consultation).
Problems we help you name: No one knows whom to email.
A typical engagement includes Support window; Escalation path. It does not include On-site arrival in minutes by default.
You provide Site identifier; Symptom notes. You leave with Ticket record.
1. Observe: Review operating notes, alarms, and seasonal conditions. 2. Act: Inspect, test, or upgrade only what the plan calls for. 3. Report: Leave a written residual-risk and next-review note.
Related services
Related questions
Do I need to create an account to contact Solarun?
No. Version one has no customer accounts and no production VPP login from this website. Use the persona contact form or email the published inbox.
What does maintenance usually cover?
Planned visits for inspection, cleaning where specified, inverter checks, and a written punch list. Emergency response times are defined in the care agreement, not assumed. Seasonal reviews compare operating notes to the original assumption log.